Serving West Virginia,
Virginia and Kentucky

Buckskin Council

Quality Service Survey


     The Buckskin Council is committed to providing you with a high level of service, and we want to know how we're doing! We've prepared a very short survey, and if you have a few minutes to spare, we'd greatly appreciate it if you would give us a hand. Your feedback tells us what we're doing well and what we can improve on, so please consider telling us how we can help you better!



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Please indicate where the service was rendered. (Check any boxes that apply)



 

For each service identified below, circle the number to the right that best fits your judgement of its quality and helpfulness. Use the rating scale to select the quality number. Rate only the questions that apply to your experience.

1) I was greeted in a courteous and professional manner.:

2) I was made to feel that my service needs were very important.:

3) The service I was provided was prompt and timely.:

4) When I left I felt that my needs were met.:

5) The Service Center was welcoming and professional.:

6) A follow-up (if needed) to my service was timely.:

7) If I had to leave a message, I received a follow up call in 24 hours* or less.:

8) At the Service Center I was able to secure supplies and materials I needed.:

9) I was able to get the information I needed to do my volunteer Scout job.:

10) If I needed to talk to a manager, that was facilitated in a timely manner.:

11) The staff works well with volunteers and fellow staff members.:

12) My overall service experience was…:





 











 
 

Boy Scouts of America 2829 Kanawha Blvd. East Charleston, WV 25311
Phone 304-340-3663    Fax 304-925-0533

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